How quickly can you install a stairlift?

In most cases we can install a straight stairlift within 24 hours of your inquiry. Curved stairlifts require a custom rail which typically takes 1–2 weeks. The actual installation takes around 1 hour.

What is the difference between new and refurbished stairlifts?

New stairlifts come with a 2-year warranty and the latest features. Refurbished stairlifts are fully tested and safety-checked with a 12-month warranty at up to 40% less cost.

Do you offer finance options?

Yes, we offer 0% finance to help spread the cost with no hidden fees and no pressure to commit.

Do you service and repair all makes of stairlift?

Yes, we service and repair all makes and models. Our average emergency response time is 12 hours and we fix 99% of issues on the first visit.

Is a home assessment really free?

Absolutely. There is no charge and no obligation. One of our engineers will visit, assess your staircase, and provide a clear quote with no pressure.

Do you repair all makes of stairlift?

Yes — every major brand including Acorn, Stannah, Handicare, Brooks, Platinum, and Access BDD, plus older and less common models. We're fully independent, so we have no reason to recommend one brand over another.

How quickly can you respond to a breakdown?

Within 12 hours for emergency repairs. For routine faults, we're usually with you the next day. Call us for an honest estimate based on our current availability.

What does a stairlift service cost?

We give you transparent pricing confirmed before any work begins. The cost depends on make, model, and what the inspection finds. Call us for a no-obligation quote.

Do I need a maintenance contract to book a repair?

Not at all. We'll repair your stairlift whether you're on a contract or not. Contracts do offer great value for regular servicing and priority response if you'd like that peace of mind.

My stairlift is old — is it worth repairing?

Often yes. Many stairlifts run reliably for 15–20 years, and repair is almost always cheaper than replacement. We'll give you an honest assessment — if we think replacement is the better option, we'll say so.

12-hour emergency response

Stairlift Repairs & Servicing — All Makes, All Models

When your stairlift stops working, it affects your independence and ability to move freely around your home. GentleRise provides local stairlift engineers near you — covering London, the Midlands, and across the UK. We repair every make and model. We are not affiliated with any manufacturer — we work for you, with an average 12-hour response and a 99% first-visit fix rate.

Book a Repair 0333 335 5637

Independent Repairs — Every Brand

We carry parts for every major manufacturer and service lifts the original installer may no longer support. No brand affiliations, no upselling — just honest repairs at fair prices.

Call Us Today

We Repair Every Make of Stairlift

Select your stairlift brand below for brand-specific information about our repair and servicing service.

Acorn Stairlift Repairs & Servicing

One of the most widely installed lifts in the UK, known for reliable straight-rail design. We carry Acorn-compatible parts and cover the full range including the popular 130 model.

Stannah Stairlift Repairs & Servicing

One of the UK's most recognised brands, fitting both straight and curved rails. We regularly service Stannah models including older units the manufacturer may no longer support.

Handicare Stairlift Repairs & Servicing

Formerly Freelift and Prism Medical, offering slim modern designs with strong safety features. We service the full Handicare range including the 1100 and 950 straight-rail models.

Brooks Stairlift Repairs & Servicing

Known for value and straightforward engineering. Our engineers diagnose and repair Brooks faults quickly, including models no longer in production.

Platinum Stairlift Repairs & Servicing

Quiet, comfortable lifts popular in straight and curved configurations. We service all Platinum models and source compatible parts.

Access BDD Stairlift Repairs & Servicing

Robust, practical lifts often specified for demanding use. We carry out both routine servicing and complex fault diagnosis on the Access BDD range.

Common Stairlift Faults We Fix

Most stairlift problems fall into one of these categories. Recognise your fault? We can almost certainly fix it on the first visit.

Stairlift won't move at all

No response from controls or handset

Error codes or beeping

Fault codes flashing on the control panel

Charging or battery issues

Lift loses power, runs slowly, or won't hold charge

Remote control not working

Handset or key fob has stopped responding

Seat belt sensor fault

Lift won't move because the belt sensor is triggered

Noisy or grinding operation

Unusual sounds on the rail suggesting a mechanical issue

Runs more slowly than usual

Reduced speed or hesitation mid-journey

Key switch fault

Lift unresponsive to the on/off key

Safety sensor triggered

Obstruction sensors stopping the lift unnecessarily

Joystick or armrest control fault

Controls unresponsive or intermittent

12hr

Emergency Response

99%

First-Visit Fix Rate

20+

Years Experience

All

Makes & Models

Our Stairlift Repair Services

Emergency Callout

We aim to reach you within 12 hours. Our 99% first-visit fix rate means you're very likely back on your feet same day.

Routine Servicing

Full mechanical and electrical check, lubrication, and safety testing to keep your lift running smoothly.

Annual Safety Inspection

A detailed annual inspection giving you complete peace of mind that your stairlift meets current safety standards.

Maintenance Contracts

95% of our installation customers stay on a contract — and 95% renew. Priority response, scheduled visits, and no call-out worries.

Spare Parts Supply & Fitting

We source genuine and compatible parts for all major brands, and fit them properly so the repair lasts.

Stairlift Removal

Clean, safe removal when you no longer need your lift, leaving your staircase exactly as it was.

Why Choose GentleRise?

12-hour emergency response
99% first-visit fix rate
20+ years of experience
All makes and models — no brand restrictions
Fully independent — no manufacturer ties
Transparent pricing — confirmed before work starts
0% finance available
Next-day service available
Free home assessment

Need a repair today?

Our emergency response team covers most of the UK. Call now and we'll tell you honestly how quickly we can get to you.

0333 335 5637

Lines open Monday to Saturday

Areas We Cover

We carry out stairlift repairs and servicing across a wide area of England. Our core coverage includes:

West Midlands

Birmingham, Wolverhampton, Dudley, Coventry, Walsall, Solihull

East Midlands

Leicester, Northampton, Lincoln, Nottingham

East of England

Cambridge, Ely, Peterborough, Ipswich, Colchester, Chelmsford

London & surrounding areas

All London boroughs and the Home Counties

Suffolk & Essex

Bury St Edmunds, Ipswich, Braintree, Brentwood

Not on the list? Give us a call — we regularly travel beyond our core areas.

Stairlift Repairs FAQs

Get Your Stairlift Repaired

Fill in the form and we'll call you back to arrange a visit.

Also interested in:

Stairlift Removal|Reconditioned Stairlifts|New Stairlift Installation