Privacy Policy

1. Who We Are

GentleRise Stairlifts Ltd (“we”, “us”, “our”) is registered in England and Wales. Our registered address is Fergusson House, 128 City Road, London EC1V 2NX. We can be contacted at [email protected] or on 0333 335 5637.

We are the data controller for personal data collected through this website and through our business operations. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Personal Data We Collect

We may collect the following personal data:

• Name and contact details (email address, phone number, postal address)
• Information about your stairlift or home mobility requirements
• Records of correspondence when you contact us by phone, email, or web form
• Payment information (processed securely via third-party payment providers — we do not store card details)
• Technical data such as IP address, browser type, and pages visited (collected via cookies and analytics tools)

3. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries and provide quotations
• Arrange and carry out stairlift installation, servicing, repairs, and removals
• Process payments and manage your account
• Send service reminders and maintenance contract information
• Improve our website and services
• Comply with legal obligations

Our lawful basis for processing is typically: (a) performance of a contract, (b) legitimate interests, or (c) your consent where explicitly given (for example, for marketing emails).

4. How Long We Keep Your Data

We retain customer records for up to 7 years after the end of our business relationship, in line with HMRC requirements and potential warranty claims. Enquiry records from prospects who do not become customers are held for up to 12 months. You may request earlier deletion (see Your Rights below).

5. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Our CRM and scheduling software provider (Fieldmotion) for operational management
• Payment processors for secure transaction handling
• Analytics providers (Google Analytics) to understand website usage — data is anonymised where possible
• HMRC or other regulatory bodies where legally required

All third-party processors are contractually bound to protect your data and may only use it to perform services on our behalf.

6. Your Rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Rectify any inaccurate data
• Erase your data (subject to legal retention obligations)
• Restrict or object to processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, contact us at [email protected]. We will respond within one month. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

We use cookies to improve your experience on our website. Please see our Cookie Policy for full details.

8. Changes to This Policy

We may update this policy from time to time. The “Last updated” date at the top of this page will always reflect the most recent version. We recommend checking this page periodically.

9. Contact Us

For any privacy-related queries, please contact us: