Question 1

How much does a stairlift cost in the UK?

Accepted Answer

A reconditioned stairlift from GentleRise Stairlifts starts from £995 fully fitted. New straight stairlifts typically start from £1,295 installed. Curved stairlifts are priced individually based on your staircase measurements — contact us for a free no-obligation quote.

Question 2

How long does stairlift installation take?

Accepted Answer

Most stairlift installations take approximately one hour from start to finish. GentleRise Stairlifts can typically complete the full process — from your first call to a fitted, working stairlift — within 24 hours.

Question 3

What is the difference between a straight and curved stairlift?

Accepted Answer

A straight stairlift runs on a single rail along a straight staircase and is the most common, affordable type. A curved stairlift has a rail custom-bent to follow staircases with bends, turns, or intermediate landings. GentleRise installs both types for new and reconditioned models.

Question 4

Are refurbished stairlifts reliable?

Accepted Answer

Yes. GentleRise reconditioned stairlifts are fully inspected, serviced, and tested before installation. Every reconditioned unit comes with a 12-month warranty and costs around 40% less than an equivalent new model.

Question 5

Can I rent a stairlift instead of buying one?

Accepted Answer

Yes. GentleRise Stairlifts offers stairlift rental for short-term and long-term needs, including post-surgery recovery and trial periods. Rental includes installation and removal with no large upfront cost.

Question 6

Do you install stairlifts in Birmingham and the West Midlands?

Accepted Answer

Yes. GentleRise Stairlifts serves Birmingham and the wider West Midlands region, including Coventry, Wolverhampton, Walsall, Solihull, and surrounding areas. We offer next-day installation across the West Midlands.

Question 7

Do you install stairlifts in London?

Accepted Answer

Yes. GentleRise Stairlifts is based in London and installs stairlifts across all London boroughs and the surrounding Home Counties. Same-day and next-day appointments are available throughout Greater London.

Question 8

How quickly can you repair a broken stairlift?

Accepted Answer

GentleRise Stairlifts offers emergency stairlift repair with a response time of within 12 hours. Our engineers resolve 99% of faults on the first visit, covering all makes and models including Acorn, Brooks, Stannah, and Handicare.

Question 9

Do you offer 0% finance on stairlifts?

Accepted Answer

Yes. GentleRise Stairlifts offers 0% finance options, allowing you to spread the cost of a new or reconditioned stairlift with no interest charges. Ask our team for details when requesting your free home assessment.

Question 10

Do stairlifts need regular maintenance?

Accepted Answer

Yes, an annual service is recommended to keep your stairlift running safely and reliably. GentleRise Stairlifts offers maintenance contracts covering routine inspections, parts, and priority emergency call-outs. Our maintenance contract retention rate is 95%.

Question 11

Will a stairlift work during a power cut?

Accepted Answer

Yes. All stairlifts we install are battery-powered, meaning they continue to operate during power cuts. The batteries recharge automatically via the charging point whenever the stairlift is parked.

Question 12

Do you offer a free home assessment before I buy?

Accepted Answer

Yes. GentleRise Stairlifts provides a free, no-obligation home assessment to assess your staircase and recommend the most suitable stairlift type and model. There is no pressure to purchase.

Question 13

Can you remove an old stairlift?

Accepted Answer

Yes. GentleRise Stairlifts offers a stairlift removal service. Removal is free of charge when you are upgrading to a new or reconditioned stairlift from us. We also carry out standalone removals.

Question 14

How long does a new stairlift warranty last?

Accepted Answer

New stairlifts installed by GentleRise come with a 2-year warranty. Reconditioned stairlifts come with a 12-month warranty. Both cover parts and labour for faults arising under normal use.

Question 15

Do you install stairlifts on outdoor staircases?

Accepted Answer

Yes. GentleRise Stairlifts installs outdoor stairlifts designed to withstand UK weather conditions, suitable for external steps at the front or rear of your property. We supply both straight and curved outdoor models.