How quickly can you install a stairlift?

In most cases we can install a straight stairlift within 24 hours of your inquiry. Curved stairlifts require a custom rail which typically takes 1–2 weeks. The actual installation takes around 1 hour.

What is the difference between new and refurbished stairlifts?

New stairlifts come with a 2-year warranty and the latest features. Refurbished stairlifts are fully tested and safety-checked with a 12-month warranty at up to 40% less cost.

Do you offer finance options?

Yes, we offer 0% finance to help spread the cost with no hidden fees and no pressure to commit.

Do you service and repair all makes of stairlift?

Yes, we service and repair all makes and models. Our average emergency response time is 12 hours and we fix 99% of issues on the first visit.

Is a home assessment really free?

Absolutely. There is no charge and no obligation. One of our engineers will visit, assess your staircase, and provide a clear quote with no pressure.

The Complete Stairlift Buying Guide for UK Homeowners

Step 1: Understand the Types of Stairlift

There are three main types of stairlift: straight (for single-flight staircases), curved (custom-made for staircases with bends or landings), and outdoor (weather-resistant models for external steps). Most homes have a straight staircase, making straight stairlifts the most common and affordable choice.

Step 2: New or Reconditioned?

New stairlifts offer the latest technology and a 2-year warranty. Reconditioned models are fully safety-tested and can save 30–40%, with a 12-month warranty. If budget is a concern, a reconditioned stairlift is an excellent option for straight staircases.

Step 3: Think About Features

Consider whether you need a powered swivel seat (makes it easier to get on and off at the top), a perch seat (useful if you struggle to bend your knees), a folding rail (to clear the bottom of the stairs), or a remote control. Your GentleRise engineer can advise on what's genuinely useful for your situation.

Step 4: Get a Free Home Assessment

Never buy a stairlift without a proper home survey. An engineer needs to measure your staircase, assess the best position, and confirm which models will fit. GentleRise offers free home assessments with no obligation to buy.

Step 5: Get Multiple Quotes — and Read Them Carefully

Compare like for like. Check whether installation, warranty, and after-care are included in the quoted price. Some companies quote low and add extras later. GentleRise always provides a fixed, all-inclusive price.

Step 6: Check the Warranty and After-Sales Service

A stairlift is a long-term investment. Check what the warranty covers, how quickly the company responds to breakdowns, and whether they service the make they've installed. GentleRise achieves a 99% first-visit fix rate and offers annual maintenance contracts.

Step 7: Explore Funding Options

You may be eligible for the Disabled Facilities Grant (up to £30,000), VAT relief (saving 20%), or 0% finance. Don't assume a stairlift is unaffordable until you've explored all the options.

Step 8: Plan for Installation Day

Most straight stairlift installations take under two hours. You'll need to clear the staircase and have a standard 13-amp socket accessible. Your GentleRise engineer will explain everything on arrival.

Common Mistakes to Avoid

Don't buy online without a home survey — you can't be sure a stairlift will fit without one. Don't choose solely on price — after-sales service matters. Don't ignore the warranty length. And don't forget to ask about maintenance contracts — annual servicing keeps your stairlift running safely for years.